AI Bernd / Invisible Networks
Turning Generative AI into a Public-Facing Service
6 Weeks
- Deployment
- 2 Communication Channels
Role: Creator & Product Lead | 2025
Led the product development of an AI-powered conversational agent for Stadtmarketing/Galerie Bernau. Translated generative AI into a personalised urban experience, coordinating user experience, content architecture and technical implementation.
Led the conceptual and operational development of Bernd, a conversational AI service combining telephone and WhatsApp interaction with personalised urban exploration.
Working with Marina Resende and technical developer Mark Magomadov, I coordinated product strategy, user journeys, dialogue design and the integration of AI capabilities into a functioning public experience.
Key Impact & Achievements
- AI Product Delivery: Developed and deployed a public-facing service over six weeks.
- UX Innovation: Designed personalised two-hour user journeys combining digital and physical interactions.
- Technical Coordination: Integrated telephone and WhatsApp interfaces with conversational AI.
- Stakeholder Collaboration: Coordinated product development across creative, technical and public-sector partners.
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